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How do I fix a "Printer not activated" error code 41, -20, -30 or -40 when creating a PDF?

Check the port:

1. Exit ProFile if it is running.

2. Click START at bottom left of the screen, select "Devices and Printers”

3. From the list of printers locate "ProFile PDF Export" printer.

4. Right click on “ProFile PDF Export” printer, and select “Printer properties”.

5. Select the “Ports” tab.

6. In the “Ports” tab, ensure that the Port selected is the “NUL” port, and that no other printer is sharing that port.

7. If there are any other Printers sharing this port, delete them or move them port to a different port.

 

8. Re-open ProFile.

**Note: If the issue has not been resolved, close ProFile and proceed with the next part.

 

Deleting and reinstalling the PDF printer:

1. Quit ProFile and any other Intuit software. Go to Start then select Devices and Printers

2. Right click on the ProFile PDF Export printer and "Remove Device"

3. Click on any printer still listed, and at the top of the folder, you'll see "Print server properties" click on that and go to the Drivers tab. Look for Amyuni Document Converter 300. Select it and choose "Remove" down at the bottom - Ensure that in the next dialogue box you choose "Remove driver and driver package".
If it does not allow you, please right click on your Computer, choose Manage and under Services and Applications, choose Services then look for Print Spooler, right click on it and Stop and then right click again and Start. Go back to the Devices and Printers. You'll be able to remove the driver and driver package now. Also, look for Amyuni Document Converter 450 - remove the driver and driver package as well.

4. Right-click on the ProFile icon on the desktop and select "Properties". Click the button Find Target (or "Open file location" for Windows Vista) to display ProFile folder contents. Scroll up to find and open the ProFile PDF export folder Double-click the file install.exe

5. Within that same folder, you'll see a folder called Amyuni Document Conventer 450. Open that and double click the file Install.exe (This step is for Windows 8 users only).

6. You can exit out of this window, go back to Devices and Printers. Right click on the ProFile PDF Export and choose Printer Properties. Under Ports, make sure that nul is selected.

7. Restart your PC.

At this point you're ready to open ProFile again and PDF a file.




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