Tell me about general conversion issues when converting my MYOB data file to QuickBooks
Last updated: May 31, 2011
Article ID: SLN52051
I have installed QuickBooks 2008 or later on my computer and now I can't convert my MYOB data file.
The version of QuickBooks included in the QuickBooks Upgrade Kit is a Trial version. Once you have installed any version of Quickbooks 2007 or earlier on a computer (including another trial version), the trial version cannot be installed on that computer.
The MYOB Conversion Tool cannot use the version of QuickBooks SDK tools that installed with your copy of QuickBooks. You will need to:
- do a Clean Uninstall of QuickBooks 2008 or later
- Do one of the following
- Install QuickBooks from your Install CD if you have one, or
- Download and install QuickBooks 2007 from the QuickBooks Upgrade Kit
- Run the MYOB conversion utility
If you are still unable to convert your MYOB you will need to to a manual conversion by exporting your item list and all your cards and importing them into QuickBooks, then entering the opening balances.
I can't open my QuickBooks company file after completing the conversion process
Check the following:
- Try moving your company file to your Local Disk (C:) drive.
- Is the file set to Read Only? Right-click the QuickBooks icon on your desktop and select Properties. On the General tab, make sure there's no checkmark next to Read-only.
- Reinstall the ODBC drive. Navigate to the following location and double-click Setup.exe: C:\Program Files\Intuit\<QuickBooks>\Components\MYOBODBC
I receive the message: "There is an update available. Do you want to install it?"
This applies to QuickBooks Premier.
If you click Yes in response to the message, you may see another error message saying something like "the old file wasn't found, but there is a file with the same name. The patch was not applied because the files do not match."
If this second message appears, hold down the CTRL key before clicking the Get Updates button.
Conversion Log File
If you forgot to print the Conversion log, or if you couldn't click the View Log button at the end of the conversion, you can find the log file at: C:\Program files\Intuit\<QuickBooks.\Components\MYOBConvert\log.xml
Tax is higher in QuickBooks than it was in MYOB
There's a difference between the tax tables in QuickBooks versus MYOB. QuickBooks adjusts the tax if CPP and EI maximum limits have been reached. MYOB does not do this. This means that the amount of tax is higher in QuickBooks. If this doesn't appear to be the case, check the following areas of QuickBooks and make any changes necessary:
- Go to the Employees menu and select Employee Centre.
- Double-click the employee whose information you want to review.
- Click the drop down in the Change tab and select Taxes button.
- Review the employee's TD1 amounts.
- Make sure the correct province or territory is selected in the Tax Table field.
- Click OK.
- Drop down in the Change tab and select Personal Info and review the employee's Date of Birth.
- Click OK.
During conversion, I'm asked to select items by name or number - why can't all of the information be converted?
In the Select Item Preferences section of the conversion progress, you're asked to select items by name or by number. QuickBooks is just asking you to select how your items are sorted - whether you would like alphabetical or numeric sorting. All of the item's information will be brought over during the conversion.
Vendor part number
There is no way to bring vendor part number information into your QuickBooks company file during the conversion process.
The company name isn't appearing in the Bill To box
This occurs if the customer was marked as an individual instead of as a company in MYOB. The Bill To box will contain the customer's address, but not their company name. Intuit is aware of this issue.