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Set up folder permissions to share company files

Specific folder permissions are required for the QBDataServiceUserXX (see below) to open company files:

  • QuickBooks 2013: QBDataServiceUser23
  • QuickBooks 2012: QBDataServiceUser22
  • QuickBooks 2011: QBDataServiceUser21
  • QuickBooks 2010: QBDataServiceUser20
  • QuickBooks 2009: QBDataServiceUser19
  • QuickBooks 2008: QBDataServiceUser18
Detailed Instructions

Ensure the installation directories have the correct permissions. Please read the entire article before taking any steps.

Note: If running Microsoft Windows Home edition, the Security tab may not be available in Normal mode. If it is not available, restart the computer in Safe mode. (Start the computer, and then immediately press F8 several times until the Advanced Boot window opens. On the Advanced Boot Options screen, select Safe Mode, and then press Enter.)

To verify that permissions are set correctly:

  1. Right-click the folder that contains the company file and select Properties.
  2. Click the Security tab, and then click Advanced.
  3. Click QBDataServiceUserXX depending on your QuickBooks version and click Edit.

    Note: In Windows 7 or Vista:
    1. Click QBDataServiceUserXX depending on your QuickBooks version and click Edit. This displays a secondAdvanced Security Settings window.
    2. Click QBDataServiceUserXX depending on your QuickBooks version and click Edit a second time to display the Permissions window.
  4. Verify that the following settings are selected in the Allow column of the Permissions window:
    • Traverse Folder/Execute File
    • List Folder/Read Data
    • Read Attributes
    • Read Extended Attributes
    • Create Files/Write Data
    • Create Folders/Append Data
    • Write Attributes
    • Write Extended Attributes
    • Read Permissions
  5. Ensure that the following folders have the Full Control administrator permissions for the Everyone group or user name:

    Note: All folders may not apply to each installation as they refer to a specific version of QuickBooks.

    To change folder permissions:
    • Windows 7 or Vista
      • C:\Program Data\Intuit\Entitlement Client\v6.0
      • C:\Program Data\Intuit\Entitlement Client\v5
      • C:\Program Data\Intuit\Entitlement Client\v3
      • C:\Program Data\Intuit\Entitlement Client
      • C:\Program Data\Intuit\QuickBooks Enterprise Solutions X.0 (X = version) or C:\Program Data\Intuit\QuickBooks 20XX.
      • C:\Program Data\COMMON FILES\INTUIT
      • C:\Program Data\COMMON FILES\INTUIT\QUICKBOOKS
      • C:\Users\Public\Public Documents\Intuit\QuickBooks\FAMXX (XX = year)
      • C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files
      • C:\Users\Public\Public Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks Enterprise Solutions X.0 (X = version) or C:\Users\Public\Public Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks 20XX (XX = year)
    • Windows XP
      • C:\Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\v6.0
      • C:\Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\v5
      • C:\Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\v3
      • C:\Documents and Settings\All Users\Application Data\Intuit\Entitlement Client
      • C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks Enterprise Solutions X.0 (x = version)
        (or C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks 20XX) (XX = year)
      • C:\Documents and Settings\All Users\Application Data\Common Files\Intuit
      • C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks
      • C:\Documents and Settings\All Users\(Shared) Documents\Intuit\QuickBooks\FAM08
      • C:\Documents and Settings\All Users\(Shared) Documents\Intuit\QuickBooks\FAM07
      • C:\Documents and Settings\All Users\(Shared) Documents\Intuit\QuickBooks\FAM06
      • C:\Documents and Settings\All Users\(Shared) Documents\Intuit\QuickBooks\Company Files
      • C:\Documents and Settings\All Users\(Shared) Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks Enterprise Solutions 9.0
        (or C:\Documents and Settings\All Users\(Shared) Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks\QuickBooks 2009)
      • C:\Documents and Settings\All Users\(Shared) Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks Enterprise Solutions 8.0
        (or C:\Documents and Settings\All Users\(Shared) Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks\QuickBooks 2008)
      • C:\Documents and Settings\All Users\(Shared) Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks Enterprise Solutions 7.0
        (or C:\Documents and Settings\All Users\(Shared) Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks\QuickBooks 2007)
         
    1. Right-click the Windows Start button and select Explore.
    2. Navigate to the (parent) folder on the list above.
    3. Right-click the folder and select Properties.
    4. Click the Security tab.
    5. Select Everyone in the Group or user names box.

      Note: If Everyone is not listed in the box, click Add, enter Everyone in the Enter the object names to select field, and click OK. If the Multiple Names Found window displays, select Everyone and click OK.

    6. Select Full Control and click OK.
    7. Repeat these steps for each folder on the list above.

Computers that have hosting multi-user access enabled but are not hosting company files can inadvertently go into Alternate Hosting mode and take ownership of a company file. When this happens, other users will not be able to open the file.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.




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