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Unable to reconcile accounts or to create, print, or email .pdf files

You may see an error, or QuickBooks may close, when you attempt to print .pdf files, email forms or reconcile accounts. Some examples of errors within this group are:

  • There is a problem connecting to your currently selected printer, Microsoft XPS Document writer on XPS port....
  • Warning message: "QuickBooks can't complete the current action due to a missing component" after restarting machine through XPS installer
  • Could not print to printer
  • Error: QuickBooks can't complete the current action due to a missing component
  • QuickBooks is not responding
  • PDF Converter shows offline
  • You cannot print directly to the QuickBooks PDF Converter
  • The device is not ready
  • Unable to save as .pdf file
  • Quickbooks could not save your form or reports as a .pdf
  • QuickBooks freezes when you try to reconcile accounts
  • Print Driver Host for 32-bit Applications has Stopped Working
  • Unrecoverable error
    • 15064 06798
    • 14982 50172
    • 14983 96787
  • QuickBooks PDF Converter Activation Error -20, -30, or -41
  • Error 1722 or 1801 when installing PDF Converter
Why is this Happening?

There are various known causes for these errors.

  • The QuickBooks PDF Converter settings are not compatible with some settings on some 64-bit versions of Windows 7, Vista, or XP operating systems.
  • QuickBooks was not restarted properly after restarting your system through the XPS Installer
  • There is a conflict with the FaxTalk Communicator software.
  • The QuickBooks PDF Converter is selected as the default printer in Windows.

Intuit recommends an array of solutions for this problem. The first solution may solve your problem, or you may need to try the others to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Update to the latest release of QuickBooks.

Many improvements in creating .pdf files are included in the latest release for your version of QuickBooks. Updating your QuickBooks will also help prevent the problem from occurring again.

  1. Go to QuickBooks Product Update web page.
  2. Click the Product version you wish to update
  3. Follow the instructions in the support article to download and apply the update
Solution 2: If you still experience the problem, try these solutions:

 

 

Solution 3: Install the 64 bit Amyuni driver

NOTE: These steps apply to QuickBooks versions prior to 2012

The first thing to do is to install the 64 bit version of the Amyuni driver.

  1. Right-click on your Desktop, and select New > Folder. Name the folder 'Amyuni 64bit Driver'.
  2. Click here to download and save the file to the 'Amyuni 64bit Driver' folder on your Desktop.
  3. Unzip the contents of the zip file into the 'Amyuni 64bit Driver' folder.
  4. Enter amyuni when prompted for a password.
  5. Double-click the Install.exe file located in the 'Amyuni 64bit Driver' to begin the driver installation process. An Amyuni Document Converter will open, displaying the current progress.
  6. Once the installation is complete, click the OK button in the Amyuni Document Converter window.
  7. Verify that the PDF driver was installed correctly:
    In Windows XP: Click on Start > Printers and Faxes. You should see a printer called 'Amyuni Document Converter'.
    In Windows Vista: Click the Windows button and select Printers.
     
  8. Right click the 'Amyuni Document Converter', select Rename, and rename the printer to QuickBooks PDF Converter (or Intuit Internal Printer for QuickBooks versions prior to 2009).
If you are still having problems saving documents in PDF format

You may have to make the PDF Converter compatible with settings on 64-bit versions of Windows if reinstalling the driver doesn't work.

Create a new local printer port and attach the QuickBooks PDF Converter to that port

Windows Vista:

  1. Make sure that you are logged in as Windows administrator.
  2. Click the Windows button and click Printers.
  3. Right-click the QuickBooks PDF Convertericon and select Properties
  4. Click the Ports tab and check if a Nul: port exists. If this port exists, move to step 7. If the port is not present, then click the Add Port button and proceed to step 5.
    Note: If the Ports tab is greyed out, right-click the QuickBooks PDF Converter icon and select Run as admin.
  5. Select Local Port and click the New Port button.
  6. Enter Nul: for the new port name and click OK. Close the Printer Ports window.
  7. Put a checkmark in the box next to the Nul: port if it is not already checked.
  8. Click on the Advanced tab.
  9. Select the Spool print documents radio button to make the options below it clickable.
  10. Clear (uncheck) the box labeled Enable advanced printing features by clicking it.
  11. Select the Print directly to printer radio button to make the options below not clickable.
  12. Click the Apply button, then click OK.
  13. Important: In order for the changes to take effect, you must restart your computer.
    Reboot your computer and then try to print, email, or create a pdf from QuickBooks.

Windows XP:

  1. Click the Windows Start button and open the Printers and Faxes screen.
  2. Right-click the QuickBooks PDF Converter icon and select Properties
  3. Click the Ports tab and check if a Nul: port is listed. If the port exists move to step 6. If there is no Nul: port listed, then click the Add Port button and proceed to step 4. 
  4. Select Local Port and click the New Port button.
  5. Enter Nul: for the new port name and click OK. Close the Printer Ports window.
  6. Put a checkmark in the box next to the Nul: port if it is not already checked.
  7. Click on the Advanced tab.
  8. Select the Spool print documents radio button to make the options below it clickable.
  9. Clear (uncheck) the box labeled Enable advanced printing features by clicking it.
  10. Select the Print directly to printer radio button to make the options not clickable
  11. Click the Apply button then click OK.
  12. Click the Start button and select Run. In the Open field, type %windir% and click OK.
  13. Locate the System32 folder. Right-click the folder and select Properties.
  14. In the Properties window, click the Security tab.
  15. In the Group or user names list, select Users. In the Permissions for Users list, put a checkmark in the Allow column for Read (if not already checked) and Write.
  16. Click the Apply button then click OK to save the changes.
  17. Important: In order for the changes to take effect, you must restart your computer.
    Reboot your computer and then try to print, email, or create a pdf from QuickBooks.

If you are using a 32-bit version of Vista, click here to learn how to resolve this issue.

If you are using Windows XP Home Edition, you will need to start your computer in Safe Mode in order to complete some of the steps above. For steps on starting your computer in Safe Mode, click here (links to the US knowledgebase).
 



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