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Unable to reconcile accounts or to create, print, or email .pdf files

There are several primary solutions for this problem, and each contains secondary sub-solutions. The first solution may solve your problem, or you may need to try several to resolve the issue. For best results, perform the solutions in the order shown. To make sure you do not encounter PDF issues in the future, always make sure you are on the latest release of QuickBooks.

You may see an error or QuickBooks may close when printing .pdf files, emailing forms, or reconciling accounts

Why this is happening:

  • There is a problem connecting to your currently selected printer, Microsoft XPS Document writer on XPS port....
  • Could not print to printer
  • Error: QuickBooks can't complete the current action due to a missing component: Missing pdf file component
  • QuickBooks is not responding
  • PDF Converter shows offline
  • You cannot print directly to the QuickBooks PDF Converter
  • The device is not ready
  • Unable to save as .pdf file
  • QuickBooks could not save your form or reports as a .pdf
  • QuickBooks freezes when you try to reconcile accounts
  • Print Driver Host for 32-bit Applications has Stopped Working
  • Unrecoverable error
    • 15064 06798
    • 14982 50172
    • 14983 96787
  • QuickBooks PDF Converter Activation Error -20, -30, or -41
  • Error 1722 or 1801 when installing PDF Converter
How to fix it

For best results, perform the solutions in the order they appear.

Important: Follow Solution 1 first before trying other solutions.

Solution 1: Fix the problem by downloading the QuickBooks Print and PDF Repair tool

  1. Download and run the QuickBooks Print and PDF Repair Tool .
  2. Once the tool completes, try the .pdf file-related task that originally generated the error.
  3. If the error still occurs, please try rebooting your computer and then try again.
  4. Windows Server 2008 and Server 2012 users ONLY, follow these steps if the PDF tool does not resolve the issue.

    Verify XPS Services are enabled for Server 2008 and Server 2012:

    Due to the technical nature of the steps, you may want to reach out to your IT Professional if you run into any trouble or problems performing these steps.

    For Windows Server 2008 and Server 2012, the XPS Services are usually turned off by default which can conflict with QuickBooks if you use the full program (not Database Manager only) on your server.

    1. On you server, you need to either log on as the Administrator or user with administrator rights.
    2. Follow the steps in the Enabling XPS in Windows Server 2008 article to ensure the XPS Viewer is enabled.
    3. Once you have ensured the XPS Viewer is enabled, try your PDF related task again in QuickBooks.

    Important: If the issue persists, please see the PDF creation fails on Windows Server 2012 article.

Important: If you cannot print to your XPS printer outside of QuickBooks, you will need to contact your IT professional or Microsoft for assistance as the Microsoft XPS Writer is not an Intuit product.

After running the tool, please provide feedback so we can see how effective it is.  You can provide feedback on the PDF & Print Repair Tool here: 

Solution 2: I use Windows, but not Terminal Services (most common)

Important: If you're reconciling accounts when you see this problem, fix the problem in Adobe reader.

Solution 2.1: Test whether the XPS Document Writer is working properly by printing from outside of QuickBooks:

  1. Open any web page in Internet Explorer.
  2. From the File menu choose Print.
  3. In the Print window, select Microsoft XPS Document Writer from the list of printers, and click Print.
  4. Save the .xps file to your computer's desktop.
  5. Go to your desktop and look for the .xps file:
    • If the file is not there and you did not receive an error when saving it, a security setting may be preventing you from printing to the XPS Document Writer or may be deleting the .xps file after it is created. See solutions 5 for help with changing security settings and permissions on the XPS Document Writer.
    • If the .xps file is there, try to open it. If there is an error opening it, or if the file does not display properly, then the XPS Document Writer will need to be reinstalled.
    • If QuickBooks encounters a problem when you try to print, or if the XPS Document Writer is not available as an option, then it needs to be reinstalled.
  • Important: If you cannot print to your XPS printer outside of QuickBooks, you will need to contact your IT professional or Microsoft for assistance as the Microsoft XPS Writer is not an Intuit product.

Solution 2.2: Reinstall Microsoft XPS Document Writer: Reinstall the XPS Document Writer in Windows 8:

Verify XPS Services are enabled:

  1. On your keyboard, press the Windows key + E to open the explorer window.
  2. Click Computer tab in the upper left.
  3. Click Uninstall or change a program under the System group.
  4. Click Turn Windows Features on or off over on the left.
  5. Scroll down and ensure both the XPS Services and XPS Viewer are enabled (check marked).
    • If one or both are not enabled, place a checkmark in both boxes and press OK. Test QuickBooks after enabling both services to see if the issue is resolved.
    • If they are both enabled or the issue still occurs, proceed below to reinstall the XPS printer.

Reinstall XPS Printer:

  1. Hover the mouse in the lower or upper right hand corner to display the Start Screen.
  2. Choose Settings > Control Panel > Devices and Printers.
  3. Right-click the Microsoft XPS Document Writer icon and choose Remove device.
  4. Click Yes to confirm.
  5. From the toolbar, click the Add a printer button, and choose Add a local printer or network print with manual settings.
  6. In the Use an existing port: choose PORTPROMPT: (Local Port).
  7. Click Next.
  8. From the manufacturer list, choose Microsoft, then Microsoft XPS Document Writer v4.
  9. Click Next.
  10. Choose the Replace the current driver option and click Next.
  11. In the Printer Name field take out the v4 so the name is Microsoft XPS Document Writer.
  12. Click Finish (you may want to uncheck the box to make the XPS writer the default printer).

Reinstall the XPS Document Writer in Windows 7/Windows Vista:

Verify XPS Services are enabled:

  1. On your keyboard, press the Windows key + E to open the explorer window.
  2. Click Uninstall or change a program on the blue bar up top.
  3. Click Turn Windows Features on or off over on the left.
  4. Scroll down and ensure both the XPS Services and XPS Viewer are enabled (check marked).
    • If one or both are not enabled, place a checkmark in both boxes and press OK. Test QuickBooks after enabling both services to see if the issue is resolved.
    • If they are both enabled or the issue still occurs, proceed below to reinstall the XPS printer.

Reinstall XPS Printer:

  1. From the Windows Start menu, choose Devices and Printers.
  2. Right-click the Microsoft XPS Document Writer icon and choose Remove device.
  3. Click Yes to confirm.
  4. From the toolbar, click the Add a printer button, and choose Add a local printer.
  5. Click to choose the Use an existing port option.
  6. Choose XPSPort: (Local Port) and click Next.
  7. From the manufacturer list, choose Microsoft, then Microsoft XPS Document Writer.
  8. Click Next.
  9. Click to choose the Replace the current driver option and click Next.

Solution 2.3: Adjust Windows user permissions for the XPS Document Writer:

If a Windows user does not have permission to print to the XPS Document Writer, then QuickBooks will not be able to create the .xps file that will be converted to a .pdf file. You may need to be logged in with Admin Rights to change these permissions.

To correct printing permissions:

  1. Open the printers control panel in Windows.
  2. Right-click the Microsoft XPS Document Writer and choose Printer properties (Windows 7 & 8) or Properties (Windows Vista).
  3. Click the Security tab.
  4. Select the Everyone user group.
  5. (Optional) If the Everyone group is not in the list:
    1. Click the Add button.
    2. Enter Everyone in the field and click Check Names.
    3. Click OK.
  6. In the Allow column, select Print (place a check mark in that row), and click OK.
  7. Now navigate to C:\Windows\System32\spool in Windows Explorer.
  8. Right-click on Printers and choose Properties.
  9. Click the Security tab.
  10. Click Edit.
  11. Click Add.
  12. Type Local Service and press Enter.
  13. Make sure Local Service has Full Control, then press OK.
  14. Open QuickBooks and try to create a .pdf file.

Solution 2.4: Edit security software settings:

Settings in your security software, such as Norton Antivirus or McAfee Firewall, can also block the creation of .xps files. Check the settings on your security software to make sure that .xps files are not blocked.

Note: Because of the complexity and number of available firewall and antivirus programs, Intuit cannot provide support for specific issues with these products. If you need further assistance with this issue, check with your system or network administrator (if you have one), the vendor from whom you purchased your antivirus or firewall software, the software developer's web site, or a local computer consultant.

Solution 2.5: Install or repair MSXML 6.0:

MSXML 6.0 is a Microsoft Windows component and is part of the system requirements for the XPS Doc Writer.

Windows 8:

Run System File Checker to repair MSXML 6.0, which is built into Windows 8. System File Checker is a utility provided by Microsoft to repair Windows system files.

  1. Hover the mouse in the Upper or Lower right-hand corner and click the Magnifying Glass.
  2. Type Command and Right-click on Command Prompt.
  3. Click the option on the bottom bar to Run as administrator.
  4. If you are prompted for an Administrator password, enter the password or click Allow.
  5. Type in sfc /scannow.

Additional information on the System File Checker and how to use it may be found on Microsoft's website.

Windows 7 and Windows Vista:

Run System File Checker to repair MSXML 6.0, which is built into Windows 7. System File Checker is a utility provided by Microsoft to repair Windows system files.

  1. Click the Windows Start button.
  2. Choose All Programs > Accessories.
  3. Right-click Command Prompt and select Run as Administrator.
  4. If you are prompted for an Administrator password, enter the password or click Allow.
  5. Type in sfc /scannow.

Additional information on the System File Checker and how to use it may be found on Microsoft's website.

Solution 2.6: Create a new template for your form:

You may see this problem if your template for your form is damaged.

  1. Create a new template for your form.
  2. Change the template on your transaction.
  3. Create your .pdf.

Solution 2.7: Bypass the print spooler (Important: for Terminal Services only):

After setting the permissions for XPS Document Writer on the server for Terminal Services users using the preceding steps, you must also set the XPS Document Writer to bypass the print spooler:

  1. Open the printers control panel in Windows.
  2. Right-click the Microsoft XPS Document Writer and choose Printer properties (Windows 7 or 8) or Properties (Vista).
  3. Click the Advanced tab and select Print Directly to Printer.
  4. Click OK to save your changes and close the Printer Properties window.

Solution 3: Check to see if the reconcile window is appearing off of the screen

If QuickBooks appears to lockup after selecting reconcile from the Banking menu, but PDF functions are working, the reconcile window may be appearing off of the screen.

  1. Choose the Window menu and look in the list to see if your reconcile window is listed.
  2. Click Close All and begin the reconcile again.
 

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