Learn to identify fraudulent emails
Scam artists send phishing emails in an attempt to fraudulently acquire personal information from you, such as your credit card information, on-line banking password, and other important personal information. The email may appear to be from a legitimate company or individual, but don't be fooled.
Most upstanding companies, like Intuit, have policies that state they do not request such information from customers by email.
Never send credit card information, account passwords, or other confidential personal information in any email if possible. If you cannot verify that the recipient is who they claim to be, do not respond.
Never provide personal account information through email
If you ever receive an unsolicited email requesting personal information, do not provide any information without checking with the company that is showing to be the one requesting your information.
- Do not reply to the message
- Do not click any of the links in the message.
Instead, visit the requesting company website and find an email address or phone number to contact regarding this issue. Intuit especially appreciates being notified about fraudulent attempts to gain information about their customers.
Intuit Canada's contact information is available at http://www.intuit.ca/about-intuit-canada/contact-intuit-customer-service.jsp
Be cautious of attachments
If you receive an unsolicited email message containing an attachment, do not open it. Contact Intuit directly to verify the contents of the email and the attachment before opening it.
Important Notification: Non-Affiliated Tech Support Sites
To our customers: Please be aware that Intuit has not endorsed or certified any other tech support website to provide support for our products.
Intuit itself, directly and through its contracted staffing resources, is the only official support provider for its own products, including, among others, QuickBooks®, Quicken®, TurboTax® and Mint®.
Other tech support companies found on Google/Bing/Yahoo, etc. purporting to provide official/certified paid phone support for Intuit products are not affiliated with Intuit Inc. Some of these unauthorized support sites have intentionally tried to confuse customers by making unauthorized use of Intuit brands in their business names, URLs, and on their websites, and it has even been reported by some users that some of these companies are misrepresenting themselves over the phone to customers -- by claiming that they are Intuit/QuickBooks/Quicken employees or agents.
If you’re unsure if you are working with Intuit directly, do not allow an unauthorized tech support site to gain access to your files or your computer.
Like several other technology companies, Intuit is actively working to stop these sites from abusing our brands and confusing our customers.
To ensure you are receiving a safe, secure and official product support experience, please call us directly at (800) 446-8848, or under Support,
select the product on the contact page
Here are some examples of these types of Non-affiliated websites that have been reported by our customers::
Trusted Online Security resources
To learn more about preventing email fraud, and the steps you can take to better protect your personal information, visit any of the following sites:
Banking & Credit Card Security Resources