Your Answer

Where can I find my Installation Key Code?

Depending on how you purchased TurboTax, you'll find your 21-digit Installation Key code in one of the following places:

Downloadable version purchased from our online store:
  • The Installation Key Code will appear on the electronic receipt that is e-mailed to you.
  • If you do not receive your receipt via e-mail within 24 hours of purchase, please contact TurboTax Support to get a copy of your receipt.


Boxed version purchased from a retail store:
  • The TurboTax CD sleeve has a sticker with your Installation Key code.

Note: It's important that you keep your Installation Key code in a safe place. If you've lost your Installation Key, or did not receive one on your CD envelope, contact TurboTax Support


Bookmark and Share


NETFILE Error Codes
List of most common NETFILE errors

TurboTax will not Install
Click here for an updated Backup Installer

NETFILE Error – Entries in Financial Statement require correction
Click here for a solution

NETFILE Error code 90308
Click here for more details.

TurboTax 2013 requires .NET Framework
You might be asked to install version 4.0. Please allow

Video Guides
TurboTax Canada answers your questions 

Product updates
Manually download updates to TurboTax

Step by Step guide and video

Did this article help you?
Your Feedback
Cancel Submit