Your Answer
print

TurboTax Advantage: Login to account failed

We have identified situations that may prevent customers from accessing this account information. 

If you are experiencing trouble accessing your Advantage account to confirm your subscription information, please follow the appropriate steps below.

 

Your email address has changed, or the email address provided is incorrect


Send an email to turbotaxservicecanada@intuit.com with the subject "TurboTax Advantage Email change" and include the following information:

  • Your Full Name
  • Your Customer Number
  • The Email address as shown on the recent TurboTax Advantage letter you received
  • Your New / Current Email address you'd like us to use
The Temporary Password is not being accepted

 
Send an email to turbotaxservicecanada@intuit.com with the subject line "TurboTax Advantage password reset" and include the following information:

  • Your Full Name
  • Your Customer Number
  • The Email address as shown on the recent TurboTax Advantage letter you received

TurboTax Advantage customers may also contact us on our exclusive TurboTax Advantage Service & Support Line. Please refer to the letter or email sent to Advantage customers from TurboTax. This letter also shows your email address and temporary password for logging into your Advantage account
 

To use the Advantage Service and Support toll-free phone number, you must be an Advantage customer or have signed up for the Advantage program for the following year.
 



Bookmark and Share

 

NETFILE Error Codes
List of most common NETFILE errors

TurboTax will not Install
Click here for an updated Backup Installer

NETFILE Error – Entries in Financial Statement require correction
Click here for a solution

NETFILE Error code 90308
Click here for more details.

TurboTax 2013 requires .NET Framework
You might be asked to install version 4.0. Please allow

Video Guides
TurboTax Canada answers your questions 

Product updates
Manually download updates to TurboTax

NETFILE demo
Step by Step guide and video

Did this article help you?
Your Feedback
Cancel Submit